APAC Leads in CX AI-Driven Workforce Engagement Management To overcome a growing skills gap, rising costs and limited resources, two-thirds of customer service operations plan to use artificial intelligence (AI) in their cloud-based Workforce Engagement Management (WEM) applications to help
Company previews how Highspot Copilot Actions and Copilot Agents will bring proactive user recommendations, autonomous tasks execution, and more to customers Highspot platform now supports customers’ dedicated Microsoft Azure OpenAI Service instances Highspot, the GTM enablement platform, unveiled its AI
Facilitates high-speed, scalable, and cost-effective data transfer Ribbon Communications Inc., which helps many of the world’s largest service providers, enterprises and critical infrastructure operators modernize and protect their networks with its state-of-the-art real time communications technology and IP optical networking
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