Out of 11 major industries analyzed, airlines stand out for delivering the best customer care on Twitter Sprinklr, the Customer Experience Management (CXM) platform for modern…
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Khara’s role is expanded to lead Alida’s Corporate Culture and Diversity, Equity & Inclusion initiatives Alida, creator of the world’s first Customer…
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Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced the appointment of Erin Hutchinson to Global Chief Marketing and Communications…
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A critical step in Sprinklr’s mission to help U.S. government agencies transform citizen experiences across digital channels Sprinklr, the Customer Experience…
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Comprehensive survey explores how businesses are preparing for industry changes ahead Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company,…
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Changing consumer needs demand new marketing strategies Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Q1 Media…
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O'Neil Digital Solutions has launched a new release of its flagship ONEsuite platform, an enterprise CCM, CXM and Digital Transformation solution. ONEsuite enables enterprises to…
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Alida (formerly Vision Critical), creator of the world’s first Customer Experience Management (CXM) and insights platform, today announced the promotion of Jason Baldree to Chief…
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E-book provides guidance to businesses navigating rapidly changing customer needs and expectations through customer experience transformation Merkle, a leading technology-enabled,…
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Alida (formerly Vision Critical), creator of the world’s first Customer Experience Management (CXM) and insights platform, today announced the appointment of Scott Barkley as Senior…
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