Invoca, the leader in conversation intelligence for revenue teams, today announced that it has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers, in…
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Vyopta, the Collaboration Intelligence Company, announced the number of user-specific licenses it supports has doubled year over year as remote work and video conferencing became the…
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Verint, The Customer Engagement Company™, announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud…
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Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance…
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Independent Audit Verifies Cyara’s Internal Controls and Processes Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, today announced that it has…
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Accenture has acquired Homburg & Partner, a strategic management consulting firm with deep specialization in commercial strategy, sales, and pricing. Homburg & Partner’s team of…
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Talkdesk Research global report, “The Future of AI in the Contact Center,” shows a bright future and appetite for AI investment but key challenges in adoption “The Future of AI in…
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Slalom and Alida will together support global brands in enhancing customer experience through listening, interpreting, and acting on customer feedback Alida (formerly…
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Creatio, a global software company that provides a leading low-code platform for process management and CRM,  announced featured speakers and partners for its Low-code Marathon taking…
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Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps financial services and healthcare companies…
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