Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 NICE  revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone,
ShipBob, a leading global supply chain and fulfillment platform for SMB and Mid-Market ecommerce merchants, announced that its customers in the U.S. can now apply for capital through a new financing program called ShipBob Capital*, which is powered by J.P.
Everstage, a leading sales compensation management platform, has appointed Kelly McGuire as its new Vice President of Customer Success and Support. In parallel with this leadership move, Everstage is unveiling a revamped support strategy designed to enhance customer experience for
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