XMReality, announced Connect, a free, limited version of its Remote Guidance system that enables support and service staff to see what their customers or colleagues see — and guide them as if they were by their sides.
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XMReality, Inc. announced Connect, a free, limited version of its Remote Guidance system that enables support and service staff to see what their customers or colleagues see — and guide them as if they were by their sides.
The new offering provides businesses interested in learning about remote guidance benefits an easy and free way to see how XMReality’s Remote Guidance can improve service functions. Already, Remote Guidance is employed by companies in a broad set of industries such as manufacturing, energy, facility management, food and beverage, defense, packaging and many more in 55 countries.
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Connect offers 10 call links per month for an unlimited amount of time and works on both Android and iOS devices. It includes such useful features as interactive pointing, annotations, pinch to zoom, guide on image, snapshots and hands overlay. Support is available through an online knowledge base.
“In times such as these where working remote has become the new norm, Connect provides a hassle-free way for businesses to test drive remote guidance capabilities,” said Cory Nadilo, XMReality’s president of North America. “In a few simple steps, service and support staff can see exactly what the person in need of assistance is seeing and get a better understanding of the problem so it can be quickly and efficiently resolved.”
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