Video Calls Trigger Home & Garden Purchases, New Research Finds
Over half (51%) of UK and US consumers say pandemic lockdown motivated them to spend money on making their living environment more comfortable and fun
Over half (51%) of UK and US consumers indicated in a new survey that being at home during the pandemic lockdown has motivated them to spend money on making their living environment a more comfortable and fun place to be. And over a third (36%) agreed that seeing inside the homes of friends and colleagues in pandemic video calls has inspired them to improve their own home environment.
Read More: Turbonomic Named An Enterprise Management Associates Vendor To Watch
52% of the sample reveal that their household has bought at least one product online during lockdown to make their indoor or outdoor living space nicer or more comfortable. And the trend is likely to continue – with 55% expecting to be spending more time in their homes or gardens even after lockdowns have completely lifted.
The findings of the survey of 2,000 UK and US consumers by commerce experience platform Nosto suggests that lockdown has re-balanced people’s priorities, with 56% of consumers indicating the experience has made them realise the importance of a nice home environment. And 52% indicated someone in their household had started at least one Do-it-Yourself (DIY) or home improvement project while locked down.
Interestingly, the spike in video calls during the pandemic may have made some people feel embarrassed about the appearance of their homes, with 40% of the sample (30% in the UK) saying they were conscious of their own home when on video calls.
When asked which online channels they visit for researching home and garden product ideas or recommendations, the top destination (mentioned by 52% of the whole sample) was Amazon. Next was Google (45%) followed by YouTube (34%) (see below).
Read More: SalesTechStar Interview With Tricia Bonora, Vice President, Channels At OPAQ
Top Online Channels for Researching Home and Garden Product Ideas Among Consumers (UK and US consumers)
- Amazon (52%)
- Google (45%)
- YouTube (34%)
- Online retail stores (30%)
- Facebook (27%)
- Instagram (21%)
- Pinterest (19%)
- Online magazines/blogs (12%)
Just under one in five consumers (18%) indicated they would be more likely to buy Home & Garden products from an online store if they see clear messaging about the covid-19 measures an online retailer has implemented to protect employees and customers.
Free delivery (51%) followed by fast delivery (41%) were the factors that most consumers in the poll said would make it more likely that they would purchase a home and garden product from an online store. Other important factors included plenty of positive reviews, and good quality images and free returns. Interestingly, free returns seemed less important than free deliveries, suggesting that shoppers find more value in no upfront shipping costs because once they have made the purchase they are confident they won’t be returning the product.
Read More: Turbonomic Named An Enterprise Management Associates Vendor To Watch
