SalesTech Star

New PagerDuty and Zoom Integration Speeds Up Digital Teamwork, while Accelerating Incident Resolution and Boosting Team Productivity

The Future of Work is interconnected. Partnership streamlines the incident response process, connecting remote teams in a single click.

PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced a new integration with Zoom Video Communications, Inc. (NASDAQ: ZM), enabling DigitalOps teams to quickly initiate Zoom meetings from within the PagerDuty platform, in one click. With the whole world relying on digital services to live, work, learn and connect, it’s critical for organizations to be able to orchestrate remote team work to resolve problems fast, no matter where employees are and using the collaboration tools of their choice.

Read More: Everbridge Recognized In The 2020 Gartner Report: Market Guide For Social Distancing Technology

With the new Zoom and PagerDuty integration anyone in the incident response team can assemble people in the moment, or via a prescribed runbook response, without having to set up formal meetings and send invitations via email and chat.

“The stakes were already high when it came to ensuring digital services worked perfectly for customers, but since the COVID-19 pandemic it’s even more crucial. We exist in a true, digital-first economy and businesses can’t afford any customer attrition as a result of downtime or outages. Additionally, responders who were once working together in-person are now distributed and working remotely, yet they still need to assemble rapidly, to address incidents before customers are impacted,” explained Rachel Obstler, VP of Product at PagerDuty.

“Compounding the situation is the surging digital pressure organizations face, as the whole world shifts online. On average, digital operations teams are experiencing 40% more incidents than five months ago — with some verticals experiencing up to 11 times the normal number of incidents pre-pandemic1. Seconds matter and this new Zoom integration enables PagerDuty customers to truly respond in real-time, which is a game changer for successful digital operations management.”

Read More: Numerator Launches Promo Insights, Linking Consumer Purchase Behavior Back To Promotions

Key features of PagerDuty’s Zoom integration include:

  • Complete automation – Through PagerDuty Response Plays automatically create a Zoom meeting upon an incident being triggered to ensure the right people are notified.
  • Guaranteed notifications – Ensure remote IT and digital operations management teams receive incident and meeting notifications — wherever they are — via the collaboration tools of their choice.
  • Join from virtually anywhere – Easily join the PagerDuty bridge without needing to hang up and dial-in again. Access dial-in information via SMS messages or through the mobile app.
  • Minimize delays – Users can mobilize a response — not just incident commanders — giving teams a head start even if other team members are delayed.

“We’re excited to partner with PagerDuty to help teams get a head start on their incident response so they’re able to quickly assemble teams and resolve issues,” said Oded Gal, Chief Product Officer, Zoom. “Zoom has become an essential part of everyday work, it’s only natural that it be further automated through PagerDuty, so that people can immediately address issues in the moment.”

Read More: Microsoft To Acquire ZeniMax Media And Its Game Publisher Bethesda Softworks

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Brought to you by
For Sales, write to: contact@martechseries.com
Copyright © 2024- SalesTechStar. All Rights Reserved. Website Design:SalesTechStar | Privacy Policy
To repurpose or use any of the content or material on this and our sister sites, explicit written permission needs to be sought.