Company recognized by its customers for excellence across more than 30 key metrics
FinancialForce, the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced it has been awarded the IDC CSAT Award for SaaS ERP and SaaS Subscription Billing. FinancialForce scored significantly higher than its peers in areas such as user experience, fast time to value, ease of implementation, geographic reach, and availability of training.
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“Customers rated their SaaS provider on more than 30 metrics, including categories like product innovation, customer support, and thought leadership. FinancialForce performed very well within the ERP and Subscription Billing markets and should be very proud of this accomplishment.”
IDC’s customer satisfaction award program, the IDC SaaS CSAT Awards, recognizes vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath surveys. As part of the evaluation process, customers were asked to rate their vendor on more than 30 different customer satisfaction metrics. The overall outcome included responses from approximately 2,100 organizations across all geographic regions and company sizes. All survey respondents undertook an extensive screening process to ensure they are familiar with the technologies they were asked about, are current users, and have influence in their company’s technology buying decisions.
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“Receiving this recognition from IDC is testament to FinancialForce’s ongoing commitment to customer-centricity,” said Heidi Minzner, Vice President, Product Management at FinancialForce. “Customers are at the center of everything we do, and our solutions are expressly designed to help all organizations put customers at the center of everything they do. We owe this honor to our world-class clients and to our dedicated employees who are focused on delivering amazing customer experiences across every interaction.”
“IDC collected and analyzed customer satisfaction scores for more than 200 software providers across 15 different enterprise application markets,” said Eric Newmark, program vice president—SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce at IDC. “Customers rated their SaaS provider on more than 30 metrics, including categories like product innovation, customer support, and thought leadership. FinancialForce performed very well within the ERP and Subscription Billing markets and should be very proud of this accomplishment.”
