BDR Offers Virtual Training Sessions on Technician Excellence, Sales, Consumer Financing, Dynamic Leadership and the Customer Experience
Leading training provider for home service professionals equips home service professionals to prosper during COVID-19
Business Development Resources (BDR), the training authority for home services professionals, announced a series of virtual training sessions in June through September to help contractors prosper during the current pandemic. The training sessions are all-day or multi-day workshops with the same material and access to instructors that attendees would get from in-person training but from the comfort and convenience of their own desks.
“During challenging times, the need is even greater for contractors to train their teams,” said Bruce Wiseman, owner and president of BDR. “The virtual training sessions we’ve developed will help home services contractors increase sales and profits without having to travel to a live session.”
The lineup of virtual training sessions includes:
- June 9-11: Top Gun Technician Excellence
- June 16: The Art of Consumer Financing: Territory Manager edition
- Aug. 18-20: Lead the Way: Dynamic Leadership Skills
- Aug. 25-27: Top Gun Sales Excellence
- Sept. 1-3: Customer Experience University
“Top Gun Technician Excellence: Beyond Diagnostics” is a three-day class that equips service technicians with the “soft” skills needed to perform their job better. The class focuses on client service to increase sales and referrals. The session benefits owners, service managers, service technicians and dispatchers.
“The Art of Consumer Financing: Territory Manager Edition” shows distribution salespeople how to implement consumer financing with their dealers and why it’s a winning strategy for consumers, the dealer and the Territory Manager.
“Lead the Way: Dynamic Leadership Skills” teaches owners and managers how to become a leader people will want to follow. Continuous growth of a home services contracting business requires the ability to adapt to changing conditions and the ability to communicate the leader’s vision for the company’s future.