Alida (formerly Vision Critical), creator of the world’s first Customer Experience Management (CXM) and insights platform, today announced the appointment of Scott Barkley as Senior Vice President, Product Management, Paul Hagen as Principal Director, CXM and Manuel Zahariev as Vice President of Engineering (AI & Analytics). These senior industry leaders will define product strategies that grow Alida’s product portfolio as a leading player in the CXM market.
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Scott Barkley brings over 20 years of software expertise in leading global product management, most recently as VP, Head of Product for Cisco’s internet of things (IoT) business unit. Prior to joining Cisco, Barkley spent 11 years at Jasper Technologies as a key member of the Executive Leadership Team responsible for product management. Over the course of his career, Barkley has led hundreds of software releases used by thousands of enterprise customers in over 100 countries, along the way building software companies into globally relevant unicorns.
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As Senior Vice President, Barkley will lead the product management team at Alida and is responsible for roadmap execution across the company’s product portfolio. He holds an MBA from Kellogg and a BA from Princeton University. He is based in Silicon Valley, California.
Paul Hagen joins Alida as Principal Director, CXM. Hagen brings two decades of deep CX experience, defining how organizations interact with people to deliver better experiences. Before joining Alida, Hagen has held Principal roles at West Monroe Partners and Forrester Research, advising executives on large global CX deployments. He was President at Kairos Strategies, providing business and technology strategy services to socially conscious small business and non-for-profit organizations.
Manuel Zahariev joins as Vice President of Engineering (AI & Analytics). With 15 years of executive experience, including CTO at Alida from 2005 – 2010, Zahariev is an Artificial Intelligence (AI) and Analytics expert. Before rejoining Alida, Zahariev worked at Skwez Technology, leading client discovery of patterns in large genetic databases. He has held a variety of executive leadership roles in the AI and Machine Learning space, including Chief Product Officer at Vonigo and CTO at Tyze Personal Networks and Partnerpedia.
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