Newegg Bridge Offers Outsourced Customer Service Solutions for 3PL Clients
Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party logistics (3PL) solutions. Newegg Bridge is a new service provided by Newegg Logistics, the company’s in-house fulfillment network.
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Newegg Bridge is a new turnkey customer service outsourcing solution available via Newegg’s portfolio of third-party logistics (3PL) solutions
“Traditional 3PL services tend to focus on warehousing and fulfillment, however we see growing demand among our clients for a more comprehensive set of solutions,” said Jamie Spannos, Global Chief Operating Officer of Newegg. “To meet this demand, we’re happy to now offer outsourced dedicated customer service capabilities that address what has become a common pain-point for many of our sellers, vendors and more broadly across our 3PL clients. With Newegg Bridge, our partners can focus their attention on growing their businesses and leave the customer service to Newegg. Newegg Bridge complements our ecosystem of service offerings, connecting multiple channels including email, phone, chat, SMS and social across multiple spoken languages.”
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Newegg Bridge makes it easy for sellers to outsource a complete set of customer service capabilities, including:
Customer Service Management
Newegg’s omni-channel contact center solution helps brands create loyalty, connecting with customers via every possible channel. Highly trained agents are prepared to deliver a high level of service from the very first interaction, ensuring a positive experience with swift resolution to any issue.
Social Media Monitoring
Now more than ever, customers turn to social media to engage with business they frequent. Newegg helps sellers cultivate connection via traditional channels such as Facebook and Twitter, as well as other more specialized online forums. Newegg’s brand advocates’ high-touch social engagement reinforces customer satisfaction, and often surfaces key customer insights to help sellers further refine their online shopping experiences.
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