Contact Center Agents Overwhelmed by Increasing Customer Use of Multiple Social Channels
Playvox shares how to improve customer satisfaction while maintaining agent well-being in remote and hybrid omnichannel centers
What: Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, will speak at the Society of Workforce Planning Professionals (SWPP) 2021 Annual Conference on April 14, 2021, at 12:30 ET. The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.
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Why: The demands of customers on each business have been more significant this past year, with a focus on delivering more digital channels to communicate with them. This impact has been felt by all businesses and has been part of the drive to using CRM-connected solutions as omnichannel routing platforms.
Playvox Chief Product Officer to speak on post-Covid trends in remote and hybrid contact centers and agent well-being.
Who: Kristyn Emenecker, Playvox Chief Product and Strategy Officer, is available to speak with media, analysts, and bloggers on post-pandemic emerging trends in omnichannel contact centers, the rise in agent experience, its correlation to customer satisfaction, and new best practices to manage agent well-being. She will be presenting together with Josh King, Playvox WFM Solution Consultant.
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Kristyn has been a leading voice in the CX and contact center industry for more than 20 years. She has honed that love for customers in a variety of senior leadership roles at companies including NICE inContact, Verint, Mercom Systems, and TPG TeleManagement. Most recently she served as SVP Product Strategy for Verint, responsible for product and go-to-market strategy globally for Verint’s broad portfolio. Kristyn has been published in multiple trade journals and is a frequent speaker on the contact center, workforce optimization, employee journey, and customer engagement topics.
