Workiz, the leading field service management and communication software, announced the release of its “Service Chatbot” tool. This is an online chat tool that service businesses, such as repair services, junk haulers, and carpet cleaners, can install on their websites to enable customers to book jobs without waiting on hold to talk to a live representative or having to wait for business hours.
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Workiz provides small to medium-sized, on-demand field service professionals with all the tools they need to manage their businesses, grow their revenues and improve customer experience. Its software as a service (SaaS) solution is being used by tens of thousands of service professionals, such as carpet cleaners, junk removal companies and appliance repair professionals in North America.
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In a recent survey conducted by Workiz, 44% of consumers said they prefer to book a field service online rather than via phone. Following technological advancements in other fields, customer expectations have changed in recent years. Customers, and millennials in particular, want to book a service appointment immediately when they need it, 24/7, without talking to anyone — the same way they would order a pizza or groceries.
This new tool allows customers to book an appliance repair or junk removal appointment based on the business’s schedule availability, as the chatbot is an extension of Workiz’s scheduling software. Customers also have the option to communicate live with a business owner or dispatcher. Service businesses can easily install the chatbot on their site and personalize it with their logo, colors, job types and hours of operation.
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