Tangoe Reveals its 2021 Technology Trends

Mobile & Field Sales EnablementPrice Optimization & Revenue ManagementPrivacy and Regulations

By STS News Desk On Nov 12, 2020

Tangoe Appoints James Parker as Chief Executive Officer

Automation, IoT, 5G, remote work, cybersecurity and cloud to influence business strategy next year

Experts from Tangoe, the global market leader in enterprise technology expense management and managed mobility services, offered their point of view on the technology trends that will influence business the most in 2021. In contrast to trends from recent years centered around driving innovation, Tangoe – with 20 years of experience as a leader in technology expense management – expects 2021 will be about adapting to changing market conditions driven by the global pandemic and finding targeted ways to push the transformation envelope.

“After a year of mass disruption that transformed business as we know it, organizations should enter next year with an eye toward enabling business agility to help them navigate changing market conditions and prepare for future disruption”

“In 2020, we experienced unprecedented disruption, forcing businesses to quickly shift operations and focus relentlessly on business continuity and finding a new normal. Organizations of all types and sizes are confronted with tough decisions, cost-cutting imperatives and resource constraints,” said Brandon Henning, Chief Product Officer at Tangoe. “In the year ahead, it will be critical for IT leaders to tap into digital technologies to not only enable business agility, but to accelerate digital transformation initiatives that may have been on hold or derailed completely during the previous 12 months.”

Tangoe experts indicate these five trends will drive business strategy over the next 12 months:

Automation Matures, Moving from Innovation to Essential.
While automation has been making top trends lists for years now – trumpeted as one of the biggest innovations for the year ahead – in 2021, automation will move from innovation to table stakes. In fact, companies are open to investing in automation as a way to accommodate changing market conditions brought on by the pandemic, according to a recent study.

Business processes are maturing a great deal and so is automation. Over the next 12 months, automation use cases will continue to grow from repetitive and routine robotic process automation to AI and machine learning-based hyper-automation.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.