Seismic Recognized for its Industry-Leading Customer Success Organization
Seismic, the market leader for sales enablement platforms, has been named a Gold winner in the Customer Service Department of the Year category of Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.
With a team of more than 250 people serving more than 750 businesses worldwide, Seismic’s customer success organization far outpaces competing sales enablement vendors in size, experience, and customer satisfaction. Starting with onboarding that is matched to each company’s business objectives, Seismic develops a customer success approach for each customer based on their company size, industry, and other factors specific to that company. Each customer regularly receives actionable insights on progress, industry benchmarks to measure success, and a foundation from which to scale their enablement program as they grow their business.
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“The Seismic platform makes our jobs easier, but it’s the Seismic team that really makes the difference when it comes helping grow our sales enablement program,” said Vera Miguelo, Manager of Content and Communications at Livingston International. “Our customer success team is incredible – they’re always available to offer up best practices, areas of improvement, and to help with any technical requests.”
Seismic also has also invested heavily in customer education and community building. This includes the Seismic Community an online customer community comprised of more than 6,000 customers, local networking sessions for Seismic users, and the annual Seismic Shift user conference. Most recently, Seismic launched Seismic University, a customer-focused learning program with instructor-led live and virtual courses, designed to inform, educate, and standardize enablement best practices.
“Seismic customers are at the forefront of their industries in building truly impactful sales enablement programs. To help them do so in the most efficient and effective way possible, we constantly strive to offer unparalleled expertise through our customer success team,” said Doug Winter, CEO and Co-Founder, Seismic. “This commitment to our customers has helped Seismic become the industry leader in sales enablement, and we are honored to now be recognized as having a truly world-class customer success organization by Best in Biz Awards.”
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Since 2011, Best in Biz Awards’ entrants have spanned the spectrum, from the most innovative local companies and start-ups to some of the most recognizable global brands. With more than 700 entries, the 9th annual program attracted a record number of entries from an impressive array of public and private companies of all sizes and spanning all geographic regions and industries in the US and Canada.
Winners in Best in Biz Awards are determined based on scoring from esteemed independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Best in Biz Awards judging panels are uniquely able to determine the best of the best from among the hundreds of competitive entries. The 2019 judging panel included, among others, writers from Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc., Investment Advisor Magazine, USA Today and Wired.
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