Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced they are releasing a contact tracing solution that streamlines and automates the contact tracing process. The solution provides health departments the ability to contact individuals who have tested positive for COVID-19 and anonymously notify those they have been in contact with that they may have been exposed to the virus.
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Through an opt-in platform, health departments and local governments responsible for monitoring coronavirus transmission use the solution to contact individuals who have tested positive or are at high risk of contracting COVID-19. People can confidentially share locations they have visited and individuals with whom they have come into contact. Built on the XM Platform™ the solution automatically notifies impacted individuals and instructs them on next steps so they can take the appropriate safety measures while maintaining individual confidentiality. All data from the contact tracing process is controlled solely by authorized government agencies. The solution does not employ automatic location tracking technology.
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Governments around the world are turning to Qualtrics to support their communities’ needs as they work to manage the spread of the COVID-19 virus. One example is the City of Houston, the fourth most populous city in the US which is home to more than 2.3 million people. The Houston Health Department is using Qualtrics to supplement the otherwise time-consuming process of obtaining contact information and reaching out personally to individuals who may have been exposed to COVID-19. Through daily contact with infected individuals, the Houston Health Department is able to monitor symptoms, give guidance to those who have been exposed, and help prevent future outbreaks in the city.
“Contact tracing is a vital part of containing the spread of disease, preventing broader spread in our community,” said Houston Mayor Sylvester Turner. “Supplementing our traditional contact tracing efforts through Qualtrics gives our health department more resources to reach out to people who were potentially exposed to COVID-19, helping protect countless Houstonians.”
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