On Wednesday, National Oilwell Varco, a leading provider of technology, equipment and services to the global oil and gas industry, and Microsoft Corp. announced an agreement to collaborate on digitally enhancing NOV’s sales platform and field service operations to deliver premier experiences, including project management and drilling operations, to the oil and gas industry.
As oil and gas producers continue to push to optimize productivity and minimize downtime, NOV is leveraging Microsoft Dynamics 365 to streamline business processes, access real-time data and insights, and revolutionize field service operations with a digital, mobile-first approach. With Microsoft cloud-powered solutions, NOV is enriching legacy systems and processes to drive consistency and visibility across platforms. The goal is to increase revenue generation while reducing revenue leakage and improve service margins through greater efficiencies, higher levels of customer satisfaction, and better retention rates. Using Microsoft Dynamics 365 is enabling employees across NOV’s departments to be more adaptable, reliable and efficient.
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“At NOV, we’re passionate about delivering the highest level of customer service,” said Clay Williams, chairman, president, and CEO. “Field service is the link between our customers and manufacturing, and with Microsoft Dynamics 365 and Power BI, we’re able to better understand our customers’ needs, identify the appropriate resources for each task, and effectively address the issue, creating a seamless experience.”
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Microsoft Dynamics 365 unifies customer relationship management and enterprise resource planning solutions, allowing NOV’s sales and commercial teams to effectively identify and capture field service opportunities and service managers to better allocate jobs and resources. Field technicians can also access detailed job descriptions complete with customer information, service needs, and the equipment necessary to accurately and efficiently complete the task.
“NOV continues to invest in state-of-the-art technology and innovations to support the goal of delivering premier customer service,” said Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft. “Today, NOV is doubling down on its commitment to customers with Microsoft’s intelligent cloud and business applications by enabling customer- and data-driven insights and actions.”
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