Genesys Names Marylou Maco New Head of Global Sales and Field Operations
Global cloud customer experience leader also announces departure of Mark Turner after nearly two decades of strong sales leadership
Genesys, the global leader in cloud customer experience and contact center solutions, has appointed technology sales veteran Marylou Maco as its new executive vice president of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish its cloud foundation.
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“I want to congratulate Mark for a job well done – his contributions led to the success of Genesys, including building a high-performing sales team that consistently delivers strong results and has achieved the fastest growing cloud platform in the industry,” said Tony Bates, chief executive officer, Genesys. “He guided the sales organization through a transformation with mastery and is leaving us with a solid foundation for a new leader to bring us to the next level. We thank him and wish him all the best.”
Bates continued, “We are very excited to welcome Marylou as we continue to accelerate the momentum of our cloud business. She brings to Genesys a proven record of executing on disruptive sales strategies and increasing revenue for world-class enterprise Software as a Service (SaaS) companies. Marylou’s leadership will usher in the next generation of Genesys customers and partners, while ensuring we stay committed to finding new opportunities to add value for the thousands of organizations we serve today.”
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Former Cisco, Oracle, Hewlett Packard Sales Executive Marylou Maco to Drive Cloud Growth
With nearly three decades of experience leading enterprise software, cloud services and network computing sales organizations, Maco has built billion-dollar businesses by driving predictable revenue gains, expanding market share and earning customer and partner loyalty. In her new role at Genesys, Maco will oversee the company’s global commercial activities, field sales and channel operations, reporting directly to Bates. Her extensive success growing direct and indirect revenue for SaaS companies will help Genesys capitalize on its market opportunity to enable any organization to deliver truly personalized customer experiences that leverage cloud and artificial intelligence technologies.
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