Evolve IP, the world’s leading provider of Work Anywhere™ solutions, announced that it has launched a fully-integrated SMS / business messaging platform for its Microsoft Teams Direct Routing solution. The short message service (SMS/MMS) / texting feature enables users to text anyone via their business phone number directly from within Microsoft Teams or via a Web browser. Since Evolve IP’s Work Anywhere solutions, including Microsoft Teams Direct Routing, run natively on every device, employees can text from their business line regardless if they are using a personal, or company issued, tablet, laptop / desktop or mobile device.
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With the majority of employees working from home, organizations have increasingly found their employees relying on personal mobile numbers to text with clients, prospects, and other associates. In addition to opening the company to security and compliance risks, the lack of oversight has hindered businesses as they attempt to keep user experience in focus, drive revenue, and reduce churn while providing a unified brand and communications presence. The ability to text from a business line inside of Microsoft Teams mitigates these issues and delivers numerous benefits to the business, including:
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- Provide faster response times as text notifications are delivered in the Microsoft Teams app.
- Drive sales velocity with more client touchpoints and reporting for sales management.
- Cut and paste official corporate communications in Teams and quickly communicate updates to groups and individuals.
- Reduce corporate liability for fraud, inappropriate use, and “lost” communications
- Added high-availability to access the messaging app via a web-portal from tablets, smartphones, and in the event of MS Teams application issues
“As convenient as it may be, businesses would prefer that their employees weren’t texting clients, prospects, and other associates about company business on personal mobile devices. Unfortunately, with the situation that most businesses are in today, that has become a mainstay for how business gets done,” said Scott Kinka, Chief Technology Officer of Evolve IP. “Evolve IP’s business texting solution, integrated directly into our Microsoft Teams, enables organizations to take advantage of the speed and convenience of texting, while providing the oversight and security that’s required by enterprise businesses.”
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