Agilysys Announces New Hospitality Service Optimization Solution, rGuest Service
Powerful Cloud-Native, SaaS, Mobile Solution Streamlines Service Quality Management, Task Visibility & Guest Communication
Agilysys, a leading global provider of next-generation hospitality software solutions and services, announced the release of rGuest Service, a new and powerful cloud-native, SaaS mobile solution allowing properties to maximize staff efficiency, enforce brand standards, lower operating expenses and deliver a personalized experience to their guests, all from a mobile device.
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“Our previously fragmented guest check-in process consumed valuable time. With rGuest Service, the best part is that the guest knows their room is ready often before the front desk realizes. Over 1,000 guests have already received SMS room messages and reduced their wait times”
rGuest Service is an easy-to-use, purpose-built hospitality native platform that monitors events across various staff and guest touchpoints. As a configurable hospitality service optimization solution, it provides services assignment with context-based guest, location and task details, and optimized routing of tasks and approvals with support for smartphones, tablets, laptops and wearables. The product allows hotels to maintain brand standards with minimal training via guided hotel room cleaning and inspections as well as preventive maintenance. And with support for both cloud/SaaS and on-premise deployment options, rGuest Service offers the flexibility to support any IT framework.
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With three powerful modules, rGuest Service streamlines operations across the property.
- rGuest Service for Housekeeping brings an intuitive, mobile user experience with room details updated in real time. Assign Guest Room Attendants and quickly transfer assignments to the appropriate staff featuring an easy to use display of room number and guest last name.
- rGuest Service for Preventive Maintenance ensures assets are serviced according to manufacturers’ guidelines for warranties and maintenance certificates. Preventive Maintenance Schedule assigns asset inspection based on number of days, weeks, quarters, or other intervals with relevant checklists, product manuals and calculates the cost associated with each maintenance schedule.
- rGuest Service for 2-way Guest Communication uses SMS to enable personalized communication between guests and staff members for property inquiries or special housekeeping requests.
With robust integration to PMS and POS solutions across its entire set of features, rGuest Service enables staff members to recognize returning guests, be aware of special requests or occasions, as well as other guest attributes to personalize every experience. Whether at the front desk, housekeeping or the pool, it combines “high-touch” with “high-tech” to ensure a frictionless experience to keep even the most discerning guests happy. rGuest Service reaches across the entire hotel ecosystem to orchestrate memorable guest experiences.
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