UJET Ranked as #1 Enterprise Contact Center Solution Based on Satisfaction, Usability and Implementation

Leader for 9th Consecutive Quarter, Earning 98 out of 100 Satisfaction Rating

UJET, Inc., the intelligent, modern contact center platform, announced it has been named the leader in G2’s 2022 Summer Grid Report for Enterprise and Mid-Market Satisfaction in Contact Center Operations Software with a score of 98 out of 100.

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Based on nearly 700 customer reviews, G2 recognized UJET’s solution as:

• Best overall user satisfaction in Contact Center Operations for the ninth consecutive quarter, increasing from 97/100 rating to 98/100 rating.
• Best in the Enterprise Index Report, including most likely to be recommended, best usability and most implementable.
• Momentum Leader recognizing UJET’s high-growth trajectory based upon user satisfaction, employee growth and digital presence.
• Best Mid-Market contact center based on overall usability and relationship index.
• Top-3 overall leader in the Mid-Market Results Index based on customers’ likelihood to recommend UJET’s product.

UJET earned 57 badges including: New Best Results, Most Likely to Recommend, Best Usability and Most Implementable for Enterprise for Contact Center.

“UJET’s contact center solution is designed with the user top of mind. Our goal is to be secure, scalable and easy to use because that’s what our customers and partners prioritize. When you have the most concurrent agents in the industry, nothing less will do,” said Vasili Triant, COO of UJET. “The G2 Summer report is validation that our momentum is accelerating and we’re delivering strategic business value. Legacy technology truly cannot cater to the evolving needs of the modern business and customer like cloud-based contact center software can.”

With a customer-first approach to innovation, UJET’s easy-to-use and intuitive design is complemented by advanced analytics capabilities and AI-powered decision-making that simplifies the customer’s journey and powers transformational service delivery. With reliability a key factor for enterprises, UJET recently announced CX Intercloud, the contact center industry’s first cloud to cloud failover solution, to ensure 100% uptime and availability for customer service and sales operations. This guarantee of resiliency, business continuity, and disaster recovery readiness provides customers with the utmost confidence in UJET’s reliability and user satisfaction.

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Customer reviews continue to praise UJET for its ease of use, functionality and support. Highlights from recent UJET customer reviews on G2 include:

• “Brilliant platform for business use: managing KPI’s has never been easier.”
• “UJET provides a user-friendly system – for agents it is simple to navigate the platform while assisting customers.”
• “UJET’s support team rocks!”

G2’s 2022 Summer Grid Report represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 rates products from the Contact Center category algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online sources and social networks.