The international cloud computing awards program recognizes TCN’s flagship call center platform for the Best Use of Telephony / Unified Communications in Cloud Computing category for the second year in a row
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, announced it has been named a finalist for the Best Use of Telephony/Unified Communications in Cloud Computing category in the 2022-2023 Cloud Awards, which celebrates the brightest and the best in cloud computing. TCN received the recognition for TCN Operator, its next-generation call center platform with a holistic set of easy-to-use, automated agent tools and advanced apps.
“We are thrilled to be named a finalist in the Cloud Awards for the second year in a row,” said McKay Bird, marketing director at TCN. “This award is a testament to our team’s continuous efforts to add innovative enhancements to the Operator platform over the past year based on in-depth research and, most importantly, customer feedback.”
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TCN Operator is TCN’s comprehensive cloud-based platform with a suite of advanced call center tools for driving operational efficiency and productivity. Over the past year, the platform has evolved, boasting many new tools and enhancements. These enhancements include Data Explorer, a robust data visualization tool for its List Management Services (LMS) application, new Performance Analytics and Reporting features to empower contact center managers to make more data-driven decisions and improve operational efficiencies, and the recently announced Workforce Engagement suite to optimize call center operations by reducing non-productive agent hours and enhancing customer experience, regardless of the communication channel.
“Advancing to the next stage of the Cloud Awards program is a remarkable achievement, and we’re excited to celebrate with all those finalists who made the cut,” said James Williams, head of operations for the Cloud Awards. “TCN deserves to be named a Cloud Awards finalist as their creative solution exceeded all expectations. With such a strong shortlist, for TCN to move on to the next stage is a huge result.”
Now in its 12th year, the Cloud Awards program celebrates the most innovative products and companies in cloud computing and is open to organizations across the globe, including the Americas, Australia, Europe and the Middle East. Entries come from hundreds of organizations of any scale from across the world.
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