Talkdesk, Inc., the cloud contact center for innovative enterprises, announced availability of new contact center managed services, powered by PPT Solutions, a premier provider of client-centric, performance-based customer experience and contact center consulting solutions.
Talkdesk Managed Services allows Talkdesk customers to supplement their own teams with an advanced administrator responsible for managing the contact center software and associated tasks, such as adding and removing users, creating and modifying live dashboards and setting up new integrations. An appointed, knowledgeable administrator helps contact centers improve operational efficiency, leading to better customer experiences, increased customer advocacy and enhanced revenue.
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PPT Solutions is a strategic Talkdesk implementation partner with deep understanding of the Talkdesk cloud-based customer experience (CX) platform. This partnership with PPT Solutions, whose Cloud Solution Services practice was recently recognized by the 2021 Stevie Awards®, helps Talkdesk customers implement best practices to optimize every aspect of their contact centers. Through this expanded partnership, PPT Solutions is extending its industry expertise to be the first to partner with Talkdesk to offer contact center managed services. Talkdesk Managed Services employs, through a contact center consulting provider, administrative experts to measure, report and analyze contact center operations, as well as monitor and resolve issues before they disrupt agents, customers or the business.
“Outsourcing contact center administrative tasks gives organizations the opportunity to focus on developing contact center strategy and running the business. Our partnership with PPT Solutions empowers Talkdesk customers with access to some of the industry’s best experts to help them do just that,” said Tony Barbone, chief revenue officer, Talkdesk. “We are helping companies quickly and easily address mundane contact center administrative responsibilities and focus on more strategic customer experience initiatives that increase loyalty and revenue.”
“Providing Talkdesk customers with reliable, highly experienced and skilled administrators to meet their evolving contact center demand is at the heart of what we do best,” said Dennis Weikle, founder and managing director, PPT Solutions. “By partnering with PPT Solutions to offer Managed Services, Talkdesk continues to work closely with clients to enable digital transformation across their organization and help improve their customer experience.”
Talkdesk Managed Services supplements the company’s Business Transformation Services, offerings, and further enables Talkdesk to partner with and guide companies through their most pressing customer experience initiatives. The Managed Services partnership with PPT Solutions allows Talkdesk to connect customers with expert administrators, while enabling Talkdesk to focus on designing, implementing and optimizing transformative strategies for customers. Talkdesk Managed Services comprises three packages — Essential, Advanced and Elite — and an à la carte option for the greatest amount of flexibility.
Talkdesk is revolutionizing the customer service market with Talkdesk CX Cloud™, the industry’s first and only modern, global end-to-end customer experience solution. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving.
Talkdesk CX Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple, seamless integration capabilities with more than 100 seamless integrations, including the deepest Salesforce integration. Talkdesk CX Cloud sets a new benchmark for the contact center solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.
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