Talkdesk, the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). Gartner performed a rigorous evaluation of 13 global contact center vendors for Completeness of Vision and Ability to Execute.
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Talkdesk is a Leader by @Gartner in the inaugural multi-regional 2020 Magic Quadrant for CCaaS. @Talkdesk is positioned in the Leaders quadrant based on both ability to execute and completeness of vision.
According to Gartner, “Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces.”
“We are thrilled to be recognized as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service, and see it as confirmation of Talkdesk’s overall product strategy and commitment to innovation,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk CX Cloud is cloud-native and the industry’s first and only modern, global end-to-end customer experience solution. We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality, sets us apart within the CCaaS industry.”
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