SharpenCX, an all-in-one unified contact center platform, announced it has secured investment from TELEO Capital. The new investment will further accelerate SharpenCX’s mission to empower contact centers to deliver exceptional agent and customer experiences.
Founded in 2011, SharpenCX has redesigned the contact center experience with an agent first approach, cloud-native platform, and holistic AI environment. Guided by the belief that empowered agents make happy customers, SharpenCX’s platform allows customers incredible flexibility to configure the agent experience, all while receiving exceptional customer service and easy implementation. With the platform’s simple omnichannel agent interface and advanced analytics and reporting, customers can maximize the effectiveness of their contact center investments, receiving immediate ROI.
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“We’re proud to welcome TELEO as investors who recognize the potential SharpenCX has in the contact center market,” said Pam Hynes, Chief Operating Officer of SharpenCX. “This partnership will enable us to continue our focus on serving our customers while accelerating product innovation, ultimately advancing our vision for a customer engagement solution.”
Based in Boise, ID, TELEO has over 100 years of operational private equity experience. The firm focuses on the software and technology sector, with a goal of empowering businesses to perform and execute.
“SharpenCX’s commitment to the agent-first experience immediately resonated with the entire TELEO team,” stated Kevin Hatch, Operating Partner at TELEO Capital. “Because of the platform’s ability to deliver enterprise features in a simple, configurable, out-of-the-box solution that’s easy to implement, in addition to the team’s focus on providing phenomenal customer service, customers and partners alike view SharpenCX as an essential business partner.”
This investment gives TELEO a controlling interest in SharpenCX and appoints Kevin Hatch as SharpenCX CEO.
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