The Enhanced Agentless Outbound Communication Tool Increases Response Rate for Proactive Customer & Prospect Outreach
Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, released its new outbound tool, OmniOut, which provides agentless omnichannel outbound communications combined with AI-driven automation, to create personalized use cases with better response rates.
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“And today’s release adds new agentless options into our existing platform using our inbound CRM integration and unified reporting capabilities. This adds efficiency to your outbound efforts. It’s never been easier to create automated, high-touch experience–for sales and service teams.”
Most people, 97%, reject or ignore phone calls from traditional outbound dialers. But 98% open an SMS in the first five minutes. With OmniOut, contact centers can now more intelligently sequence text messages, emails, and voice call back options to send appointment reminders, payment notices, deal promotions, and new prospect recruiting. And, its agentless capabilities use logical sequencing to create fully automated and consistent outreach on multiple channels so that agents can focus on pre-qualified interactions and customers can self-serve when it suits them, leading to a more efficient and effective experience.
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“People simply can’t be tricked into answering the phone anymore,” said Kevin Schatz, Sharpen’s Chief Technology Officer. “Traditional methods have shown declining effectiveness for years, with existing dialers having accomplished little more than training people to ignore the voice channel. We designed OmniOut to be a true evolution of outbound methods.”
“We built our inbound omnichannel to make interacting easier for agents and customers. Now we’ve done that with outbound,” noted Sharpen’s CXO Adam Settle. “And today’s release adds new agentless options into our existing platform using our inbound CRM integration and unified reporting capabilities. This adds efficiency to your outbound efforts. It’s never been easier to create automated, high-touch experience–for sales and service teams.”
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