Partnership combines full-featured ACD (Automated Call Distribution) & IP PBX systems with managed cloud services
Baltimore-based Opulent Cloud announced it has entered into a strategic partnership with Phonesuite . The two industry-leading companies are teaming up to integrate their services for call centers, and businesses looking to utilize hosted IP PBX systems.
Read More: Simplus Closes $20 Million In Financing To Fuel Continued Growth
With the increase in organizations trending toward cloud-based phone solutions, the move positions both companies to capitalize on their core service offerings with a combined product. In the partnership, Phonesuite’s proprietary ACD and IP PBX software solutions will be hosted and supported by Opulent Cloud.
Read More: OppSource Announces Addition Of Oracle CX Sales User: Ricoh
“We are very excited to partner with Opulent Cloud,” said Phonesuite CEO Frank Melville. “Opulent has been a power-user and reseller of our software products for many years. So, it makes perfect sense (for our call center customers) to combine Opulent’s white-glove managed services and provide them a cloud-hosted offering.”
“Phonesuite’s products have been an integral part of our IP telephony offerings,” said Opulent Cloud CEO Desmond Stinnie. “We are very much looking forward to providing excellent managed services to all Phonesuite call center and IP PBX software customers.”
Read More: SalesTech Interview With Brian Howe, Alliances Director At Skynamo
In the partnership, Phonesuite will continue to provide all services and support for its hospitality customers. While Opulent will lead the efforts for new customer sales, and existing customer service & support for Phonesuite call center customers.
