ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact center and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact center services.
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The Global Contact Center Operator, ContactPoint, 360, Inc., based in Toronto, Canada with locations in North America, South America, Europe, and Asia, has reimagined the business process outsourcing sector by creating a new hybrid approach to CX support, combining omnichannel contact center operations, marketing agency services, digital transformation solutions, and an in-house software development division. The company’s international team of subject matter experts are highly skilled in key industries such as Banking, Technology, Retail, Travel, Healthcare, Government, and Utilities. This expertise, along with the full suite of unique services, enables CP360 to provide end-to-end CX solutions to clients in a one-stop-shop environment.
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“We are pleased to bring our new vision of Customer Experience Support to the European Continent,” said Asad Mirza, President, and CEO of ContactPoint 360, Inc. “Athens is a world-class city and historical treasure. We believe Athens is the perfect location for our new European site as we are an hour by air to three continents and three hours by air from all major European Cites. The economy has been recovering since the 2008 crisis, and international debt relief has been extended over the next 10 years. We believe this is the time to invest in Greece due to key geopolitical factors and global financial forecasting. CP360 has expanded our ability to offer the highest quality of CX support, delivering strong ROI for clients on the continent,” said Mirza.
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