Independent Study Shows That Aircall Can Deliver 373% ROI Over Three Years for Small & Medium Businesses

ROI, increased operational productivity and cost savings identified as top benefits, Aircall’s business customers revealed

Aircall, the cloud-based phone system of choice for customer-facing teams, released findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Aircall can see up to a three-year 373% return on investment (ROI). Forrester found three main benefits of using Aircall that could be specifically quantified financially or in terms of time saved. Findings showed businesses using Aircall see an increase in operational productivity by 20%, an 8-minute time savings per hour for agents, and significant financial savings.

”In our opinion, this study highlights the value of Aircall’s product and the investments we’ve made to build a cloud-based phone system that helps our more than 12,000 global customers increase productivity and connect to more than 100 essential business tools, such as CRMs and helpdesks. In the current context of fast-paced digitalization, and with businesses needing to rationalize their spend, adding Aircall to a company’s tech stack will help any small and medium companies to provide premium customer relationships in any context.” — Olivier Pailhes, CEO and Co-Founder, Aircall

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“Aircall has actually made our call quality improve compared to our previous provider. There was no call dropping, and of course, it was pretty easy to use. The team had no learning curve there.”

The study, which included customer interviews, found Aircall’s clients experienced efficient onboarding, improved call quality, less time on manual data entry and cost savings on international calling and phone equipment.

“Aircall has actually made our call quality improve compared to our previous provider. There was no call dropping, and of course, it was pretty easy to use. The team had no learning curve there.” — Study Participant, IT Manager in Media.

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