Webex Calling customers to advance business success with CallCabinet’s revolutionary, cloud-native call recording solutions.
CallCabinet today announced its seventh complete integration within the Cisco and Webex ecosystem, making it one of the few solutions to provide comprehensive integration for Cisco cloud, premise and contact center platforms.
Following the highly successful integrations with Cisco UCM, UCCX, UCCE, HCS, UCM-C Dedicated Instance and Webex Contact Center, CallCabinet continues its integration expansion into additional Webex solutions. Webex Calling and Webex Go customers can now benefit from CallCabinet’s future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting and quality assurance automation.
“It’s another significant milestone that speaks to our unrelenting commitment to advancing business success across platforms – supporting all the ways people communicate in today’s quickly evolving environment,” said Ryan Kahan, CEO of CallCabinet. “Having CallCabinet directly available within the Webex App Hub for rapid deployment to Webex Calling and Webex Go, supports our longstanding integration track record across Cisco platforms.”
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CallCabinet’s solutions allow Webex Calling (Multi-Tenant and Dedicated Instance) customers to actively stay on top of what was said and how it was said during 100% of conversations, and enjoy single-pane-of-glass-views on all voice intelligence metrics specific to their organization.
“Compliant call recording is an essential component of any organization’s cloud collaboration strategy,” said Amey Parandekar, Senior Director of Product Management for Webex Calling. “We’re excited to expand our partnership with CallCabinet to give Webex Calling and Webex Go customers another option for compliant and comprehensive call recording and analytics.”
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Organizations looking to modernize their customer and employee experience, mitigate security risks and continuously meet global compliance and data sovereignty standards, will benefit from CallCabinet’s end-to-end call recording solutions.
Whether in the world’s most heavily regulated industries or those needing to focus on improved customer experience, productivity, dispute resolution and elevated business intelligence, CallCabinet seamlessly complements the Webex Calling experience.
