Bright Pattern Delivering Keynote at CCW Europe on the Future of CX
Bright Pattern to exhibit and speak at CCW Europe October 3-5 in Amsterdam
Bright Pattern, a leading provider of AI-powered cloud contact center software, will be exhibiting (Booth #112) and speaking at CCW Europe 2022 in Amsterdam from October 3-5, 2022. CCW is the world’s largest customer contact event series focused on the CX and customer service industry.
Bright Pattern to exhibit and present a keynote speaking session at CCW Europe on October 3-5 in Amsterdam.
Bright Pattern’s Ted Hunting, Senior Vice President of Marketing, is set to deliver a keynote presentation on the future of CX on Tuesday October 4th at 9:30am. Titled, “The Art of Possible: The Future of CX. Now,” this discussion will highlight what is possible today with next-gen CX technology to deliver an effortless and personal customer experience via voice and digital channels.
The session will provide guidelines to companies looking to bring the future of CX to their contact center. The talk will discuss innovative use cases and how contact center technology for the future can be applied today with innovative use cases. The presentation also includes real-world customer examples and recommendations on how to apply these ideas in your own contact center.
Ted Hunting is a member of the CCW Europe Advisory Board and former member of the CCW North America Advisory Board and has spoken at CX events including CCW, Forrester, Gartner, Frost & Sullivan, and other industry events. Bright Pattern most-recently led a workshop and customer panel on the future of CX at CCW Vegas in June and was also recognized as the runner-up for “Cloud-Based CX Solution of the Year” ahead of all legacy contact center vendors at the 2022 CCW Excellence Awards. Bright Pattern has previously been a finalist for “Omnichannel Solution of the Year” and “Disruptive Technology of the Year” at the CCW Excellence Awards.