Intelligent automation will play a critical role in shaping a new, technologically-enabled, post-pandemic future of work, according to new research by Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. The global study, conducted by research firm Savanta, surveyed over 3,000 global senior managers and frontline IT staff for their thoughts on technology’s future role in a significantly altered business landscape.
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The research found that preparedness for future pandemics or similar disruptions was still the main focus for many, with an overwhelming majority (84%) of respondents identifying it as a high priority – an unsurprising figure when you consider that nearly one in three (31%) said they were either totally unprepared or ‘not very prepared’ for the impact of COVID-19. It also found that intelligent automation has emerged as one of the key technologies used to future-proof businesses against disruptive events(Pegasystems).
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Seventy-six percent of respondents said the pandemic will cause them to increase their intelligent automation investment. Meanwhile, 74% of survey participants agree that further external shocks that temporarily remove people from the workplace will result in more intelligent automation and artificial intelligence investment, while 76% also say that unpredictable mass illness and/or self-isolation will drive increased business demand for intelligent automation. Over half (51%) of respondents also said they would increase investment in artificial intelligence (AI) and cloud solutions to guard against the business impact of future pandemics.
More broadly, the study found that technology will have a profound effect on the way we work in the future, with 86% of respondents expecting technology to either ‘significantly change’ or produce ‘quite a lot of change’ in the way people in their organization work over the next five years. Tellingly, 0% of respondents said that technology would drive no change over that period.
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