AI Assistants Available to Specialist Location-based Retail Markets and Healthcare Providers
One of the leading developers of AI assistants for location-based franchises and businesses, FrontdeskAI, recently announced that it will make its family of web-based and phone-based AI assistants available to specialist location-based retail markets and healthcare providers. The announcement follows the widespread adoption of FrontdeskAI’s AI assistants in the health and wellness sector.
To be precise, there has been an 87% increase in the number of new customers year-to-date. This encompasses a 160% increase in customers from the fitness sphere and a 100% increase in franchise clients. Companies all around are using FrontdeskAI assistants to automate and improve front desk processes in order to boost their customer engagement efforts.
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AI Assistants: Solving the Challenge of Inefficient Customer Service
Poor customer service may rip off a large part of the potential revenue for any organization. Inability to answer calls or call back at the right moment, slow follow-ups or absenteeism by the front-desk employees adds to the inefficiency of a business. FrontdeskAI assistant takes care of these aspects in numerous ways to deliver around a 25% increase in revenue on average.
The AI assistant by FrontdeskAI is unlike any other. It makes use of proprietary algorithms, NLP, and knowledge graphs in order to engage the customers in interactive conversations. It understands the context and can relate to the queries of customers, always learning and improving itself on the go. The human-in-the-loop feedback feature makes it even more effective. In addition to having human-like conversations, the assistant can also provide real-time updates around new appointments, cancellations, and rescheduling. It provides businesses with a rich source of information and reporting regarding customer behavior to make them ready for the future and provide better customer support.
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Enhanced Productivity and Higher Efficiency
CEO and Co-founder of FrontdeskAI, Srivatsan Laxman said that at a time when the biggest of global tech companies are focusing on building AI assistants to work in the mass consumer market, FrontdeskAI’s goal is to improve productivity and make the entire process more efficient.
“This has resulted in AI assistants that deliver on the promise of better customer engagement, increased productivity and efficiency, and improved top and bottom line. Healthcare providers, such as dentists and specialist retailers such as pet-grooming and automotive after-market services, face the same front desk challenges that we are solving in the health and wellness market. We are excited at both the growth potential and our ability to solve the front desk business challenges of customers across multiple industry sectors,” he added.
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