Integrations with AWS productivity applications, CLEVVA and Invoke ARIA help customers leverage IA across the business
Blue Prism, a global leader in intelligent automation (IA), today announced a series of high-powered productivity solutions for Amazon Web Services (AWS) customers using intelligent automation to make front office sales, customer experiences, business operations, and Centers of Excellence (CoE) more agile, compliant, and productive across the entire enterprise.
Read More: Duck Creek Technologies Positioned As A Leader In Gartner ® 2021 Magic Quadrant ™ For P&C…
Until now, customers who wanted to use automation to enhance productivity had to architect and build solutions from the ground up. Complexity, time to value, and cost often deter businesses from exploring intelligent automation to increase productivity across their customer service, sales, and business operations.
“Our industry customers are constantly looking for intelligent automation options to boost their productivity in their front and back offices. Businesses need solutions that can meet this cross-functional need of the enterprise – from customer service and effective communication to more efficient sales and purchasing processes that can help drive revenue,” said Madhu Raman, Worldwide Head of Intelligent Automation Solutions at AWS. “Combining the Blue Prism digital workforce with AWS applications, such as Amazon Chime, and extending low code/no code support to include services, such as Amazon Connect and Amazon Transcribe, expands the number of real-world use cases addressable by AWS customers.”
AWS customers can increase efficiencies and improve experiences for sales and customer service teams across the enterprise with a series of extreme productivity solutions powered by Blue Prism intelligent automation and delivered via AWS Cloud. These new capabilities include native integrations with CLEVVA’s digital experts, Invoke ARIA’s CoE administration capabilities, and AWS business productivity services.
Improved Customer Experiences
This solution expands the Blue Prism Service Assist for Amazon Connect offering introduced in May with the added capability of CLEVVA digital experts, giving enterprises the ability to create faster, more engaging, and compliant customer experiences.
Read More: Aircover Raises $3M Seed Funding Led By Defy Partners
CLEVVA’s low-code web platform lets Amazon Connect customers build and maintain their own digital sales and support expert. This digital expert handles each customer’s self-service conversation, while Blue Prism’s digital workers perform required system actions. Together, they resolve more service requests, queries, issues, and complaints across all digital self-service channels.
“This offering on AWS means that end customers can get more done via digital self-service. They no longer need to wait for a human agent to complete the last mile,” says CLEVVA co-founder and CEO Ryan Falkenberg. “That said, where human agents are asked to service customers, they now have a real-time service expert at their fingertips, one capable of navigating them through the live call, so they can focus their efforts on optimizing the customer experience. Pairing CLEVVA digital experts with Blue Prism and Amazon Connect empowers users by bringing process agility to the front office – particularly in regulated industries.”
