WorkJam, the leading digital workplace solutions provider for organizations with frontline employees, and Digital Goodie, the ecommerce and fulfillment technology platform, announced a strategic partnership to streamline online grocery operations. The functionality of both platforms, together, provides an all-in-one integrated solution that streamlines the ecommerce operations for grocers — optimizing end-to-end process execution while enabling faster time-to-market and margin improvement.
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Amid recent pandemic shelter in place regulations, consumers have turned to online shopping for all essentials, resulting in accelerated adoption of grocery ecommerce. This accelerated growth is met with common pain points grocers face as they set-up and/or grow their online businesses: retrofitting stores to support ecommerce growth and safety protocols, implementing an ecommerce platform purpose-built for grocers, and managing a lean, but complex store picking and fulfillment operation. Through Digital Goodie, grocers are able to develop and scale their online business faster and more effectively with a platform that supports the specific needs of grocers while enabling superior pick and pack capabilities that maximize labor productivity. Combined with WorkJam’s platform, grocers can effectively staff their stores and train frontline employees on ecommerce related procedures and direct rapid execution of store modifications projects.
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“As the coronavirus pandemic pushes more grocery shoppers online, stores are struggling to keep up with the operations challenges brought on by increased customer demand,” said Will Eadie, Global Vice President of Sales and Alliances at WorkJam. “We know that fostering a sense of customer loyalty comes from delivering an excellent employee experience. By providing frontline employees a direct line of communication to management and offering training around operational change, employers can empower their existing and reboarded workforce to deliver a high-quality ecommerce service experience to customers that is profitable for grocers.”
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