A new Oracle Grocery Retail survey shows that 53% of respondents in the U.S. have shopped online for groceries during the pandemic, with 37% stocking up more frequently online than in-store. And few people plan to reverse course – 93% of those surveyed said they plan to shop online for groceries post-pandemic, with 74% noting they will order groceries the same amount or more as they are doing currently.
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This trend will extend into the busy Thanksgiving holiday, where 21% of consumers plan to order groceries online, and 59% plan to head into the store to buy the fixings for their feast.
“Online grocery ordering is not new, but the pandemic was the tipping point to take it mainstream,” said Mike Webster, senior vice president and general manager, Oracle Retail. “Grocery retailers were left grappling with both supply chain issues and consumer behavior that was anything but normal – causing chaos and shortages. While stores navigated relatively quickly, the data shows that consumers have no plans to return to their old ways. Grocers need to examine what that means for their operations, store layouts, and everything in-between as we all move forward.”
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The Untold Insights survey, conducted on behalf of Oracle Retail, polled 521 consumers in the United States in September 2020 about their COVID-19 shopping habits and another 500 in November 2020 about their plans for the holiday season.
Door-side delivery
When it comes to online grocery ordering, the vast majority of consumers opt for home delivery:
- 72% – have groceries delivered to their home
- 13% – pick them up inside the store
- 15% – collect their groceries curbside
“Grocery retailers have done a good job using physical stores as makeshift warehouses to fulfill orders and get them out quickly to customers,” added Webster. “However, they need to carefully balance the disruption of delivery services and store-workers fulfilling online orders with customers trying to shop in-store. This includes both crowding in the aisles as well as the risk of out-of-stock inventory. It will be especially crucial in the high-volume holiday timeframe with customers adding pressure both online and in-store.”
