With continued ecommerce demand, jobs in fulfillment and customer care centers are essential to the retail industry
Radial, a bpost group company, the leader in ecommerce solutions, today announced its plans to fill approximately 27,000 seasonal positions in fulfillment and customer care to support the 2021 holiday season. Seasonal associates will be at the forefront of ecommerce, leverage cutting-edge automation and technology to process online orders in fulfillment centers and addressing key customer issues that drive sales and satisfaction working in customer care centers.
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“Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential”
The impact of the pandemic on consumer purchasing behaviors has accelerated ecommerce growth tremendously with no signs of slowing down. In fact, U.S. ecommerce spending is expected to reach between $850 billion and $930 billion in 2021. Last year was a big year for online spending, and according to a recent consumer survey from Radial, 65% of consumers plan to spend the same or more in ecommerce purchases this holiday season compared to 2020. As a leader connecting well-known brands to consumers, Radial’s workforce is serving a critical industry need and helping ensure the holiday season is a success.
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“Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential,” said Sabrina Wnorowski, Vice President Human Resources, Radial. “We pride ourselves on the fun and engaging culture we create at each site and our people truly are the greatest assets at Radial. Our associate experience is always our number one priority—from continued COVID health and safety practices, to training and onboarding improvements, to full-time conversion opportunities—our goal is to make the associate experience a great one. As we continue to expand our fulfillment network to scale and match industry needs, we are committed to growing our workforce and being a top place to work for all associates.”
For many brands, the pandemic forced the closure of stores, resulting in an increased focus on omnichannel ecommerce operations. With ecommerce being the only viable channel to get products to consumers, many brands turned to Radial because of its ability to scale and support high-demand periods. In the past year alone, Radial has opened four new fulfillment centers in North America, with two more opening later this year to support growing client needs.
With ecommerce demands expected to increase this peak season and beyond, filling jobs in this sector is vital. Associates will have the opportunity to work for some of the world’s top brands such as Aeropostale, Gymshark, rue21, Cole Haan, The Children’s Place, Ashely Stewart, vVardis, UNTUCKit and more while also being at the forefront of a booming industry. For seasonal associates looking for long-term career growth opportunities, Radial plans to offer significant opportunities to convert to full-time positions this year and is actively accepting seasonal candidates from all backgrounds.
“As a leader in the industry, we are excited to introduce seasonal associates to the world of ecommerce logistics. The future here is bright if you look at where people are choosing to make their purchases. But we also realize this is still a difficult time for the world as the pandemic continues. Like last year, we are prioritizing processes to maintain the health and safety of every worker as we scale for peak season,” added Wnorowski.
Radial continues to prioritize the health and safety of all associates at the warehouses and customer care centers, with COVID-related safety practices still in place that continue to ensure a safe, clean and hygienic workplace. This year Radial is focused on associate experience technologies that enhance the way teams work across the network, including:
- Health & safety-conscious ergonomic tools: robotic assistants (autonomous mobile robots) collaborating and working alongside employees in fulfillment centers, to take away the burdens of moving products manually throughout the day.
- Industry-leading, multi-language technology: tools developed exclusively within Radial that support multi-language interfaces and provide intuitive, tailored language support, enabling anyone from any background to join the Radial team and be successful.
- Enhanced customer service and fulfillment software applications: to improve efficiencies, simplify tasks, and reduce steps.
