Milkman Technologies, provider of customer-centric supply chain management solutions focused on last-mile home delivery, reveals the hyper-automated capabilities of its Milkman Smart Appointment.
The product has been designed to offer final customers advanced options of day/time of choice and full visibility of the order journey. Based on the Adaptive Capacity Engine, developed on high-powered and unique algorithms, Milkman Smart Appointment allows Retailers to offer dynamic pricing for real-time demand shaping, boosting brand loyalty.
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“Customers are looking for a real promise-to-delivery, based on trust and reliability”, said Antonio Perini, CEO of Milkman Technologies. “Pre-configured delivery schedules are no longer perceived as enough; customers become more and more selective by choosing their preferred time-slots and paying accordingly”.
The ordering process represents a real opportunity to influence the shopping experience: offering flexible time/date slots gives customers the extraordinary power of selecting the window that fits their needs, paying a price that is adjusted dynamically, according to current and projected capacity.
Benefits for Retailers and Shippers are twofold: economically incentivizing wider slots guarantees better-distributed volumes and eliminates infeasible deliveries reducing operational expenditures.
“There are customers who value a particular time window regardless of cost, so dynamic pricing tools help maximize the revenue opportunity for the business”, comments Antonio Perini.
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Consumers are becoming more demanding and tend to prefer brands that offer interactive delivery options: Milkman Smart Appointment matches fleet capacity and predicted density, giving retailers and logistic professionals a strategic advantage to successfully manage fulfilment and customer journey.
Colvin, IKEA, Public MediaMarkt and many more have already adopted Smart Appointment to exceed customer expectations and boost loyalty and trust.
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About Milkman Technologies: Milkman Technologies offers a supply chain customer-centric solution to Retailers looking to provide a superior customer journey mastering the last mile and to Carriers that need to increase their profits with scalable hyper-automated operations and resources management. Milkman Technologies was founded in 2015 and now counts €35 million in funding, international clients and offices across Europe.
