Instacart, the North American leader in online grocery, announced plans to introduce additional safety measures for its growing shopper community including new in-app shopper wellness checks as well as the expansion of its COVID-19 extended pay policies for all shoppers and bonuses for in-store teams. The company also announced today its plans to bring on an additional 250,000 full-service shoppers over the next two months to meet the continued consumer demand for grocery delivery and pickup in North America with the intention to return to one-hour and same-day delivery.
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“Instacart has become an essential service for millions of families relying on us to help deliver their groceries and household goods in the wake of COVID-19. Overnight, we’ve become a necessity for millions of people and our teams are working tirelessly to launch new products that speed up our service and open up more delivery windows for customers. We’re committed to getting back to one-hour and same-day delivery speeds, and in order to do that, we’re continuing to grow our shopper community to meet the surge in customer demand. We recognize these are extraordinary times and we take our responsibility to safely serve shoppers and customers very seriously. We’re focused on continuing to provide safe and flexible earnings opportunities for shoppers, while also making it possible for more families than ever before to access grocery delivery,” said Apoorva Mehta, Founder and CEO of Instacart.
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As the COVID-19 crisis unfolds, Instacart remains steadfast in its commitment to support the health and safety of its shopper community. The company is working closely with public health officials and retail partners to take the appropriate precautionary measures to continue to safely deliver groceries for families, seniors, and communities across North America.
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