Fiverr International Ltd, the company that is changing how the world works together, released its second semi-annual Small Business Needs Index. This index highlights the variety of different services that small businesses feel will help them succeed in a more online first world. The global list, backed by Fiverr search data, reveals many businesses are searching for tools and services that will help them digitally transform.
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2020 has without a doubt been a challenging time for small businesses as the COVID-19 pandemic has forced worldwide stay-at-home orders and subsequent business shutdowns, from gyms to restaurants and hotels to bus tours. On top of the usual challenges small businesses face of adapting to changing customer needs, it’s clear that over the past six months many have had to adhere to in-person closures and figure out how to successfully move their businesses online.
“It has always been necessary for small businesses to stay on top of the latest technology and trends in order to remain relevant in the eyes of their customers,” said Hila Klein, COO of Fiverr. “In the current state of the world, for many businesses, we can see enhancing their digital presence and utilizing services to support building e-commerce sites has skyrocketed, along with developing apps and websites, and enhancing their social presence. On a positive note, with the increase in demand for Brand Names, it seems likely that new companies are being born at this time. Fiverr has the unique ability to not only identify the types of services small businesses need, but also to provide them access to skilled professionals who can help them.”
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