Organizations can deliver customer and prospect insights from CallMiner directly in Salesforce to gain visibility into the customer journey, improve satisfaction and drive revenue opportunities
CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. By gaining access to CallMiner within Salesforce, organizations can enhance visibility into customer journeys, improve customer satisfaction and drive new revenue opportunities with existing customers.
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CallMiner for Salesforce
Powered by artificial intelligence and machine learning, CallMiner enables organizations to analyze and uncover insights from customer conversations across multiple channels including voice calls, emails, texts, web chats and more. Presented within Salesforce, CallMiner delivers insights from these customer interactions to give sales and support teams the context they need to improve sales and service effectiveness.
“CallMiner has always focused on empowering our customers with the right information at the right time, in a way that works for them, to ultimately drive transformational business change and growth. The availability of CallMiner on Salesforce AppExchange makes it easier to do just that,” said Paul Bernard, President and CEO, CallMiner. “With this new integration, we’re streamlining the delivery of CallMiner’s powerful insights, all from the convenience of Salesforce, so our customers can more efficiently identify areas of opportunity within their sales motions and drive impactful action.”
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With CallMiner for Salesforce, organizations can:
- Uncover root causes and maximize cross/upsell opportunities: By delivering account-level summaries and drill-down details of omnichannel customer interactions analyzed by CallMiner, organizations can better understand the root cause of issues and identify at-risk customers to proactively take action. Teams can also assess customer needs based on prior interactions to capitalize on upsell and cross-sell opportunities.
- Expose and deliver the right insights at the right time: Organizations can customize the customer interaction and insight data they deliver to sales and support staff within Salesforce, without requiring them to log in to CallMiner. This includes aggregating voice of the customer (VoC) data into a holistic view to help drive next-best action and workflows based on customer needs.
- Gain time to value with a simple, straightforward configuration: The flexible, configurable integration allows organizations to get up and running quickly with minimal IT support. This includes choosing from a menu of widgets during setup to configure the specific types of CallMiner data they want to share within Salesforce.
“CallMiner for Salesforce is a welcome addition to AppExchange, as they power digital transformation for customers by providing critical insights and intelligence into omnichannel customer interactions to drive business performance improvement,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
