Independent Research Firm Cites PAM 360 for “Very High Customer Satisfaction”; Finds Zia, Zoho’s AI Assistant for Business, “an Extremely Affordable Option”
ManageEngine, the IT management division of Zoho Corporation, announced that Forrester Research, a leading global research and advisory firm, has recognized the company as one of the “providers that matter most” in privileged identity management (PIM) and chatbots for IT operations.
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“ManageEngine customers report that they’re satisfied with the offering and impressed with the ease of integration and flexibility.”
The Forrester Wave™: Privileged Identity Management, Q4 2020 cites very high customer satisfaction for ManageEngine’s PAM360. Meanwhile, the Forrester New Wave™: Chatbots for IT Operations, Q4 2020 notes that “ManageEngine customers report that they’re satisfied with the offering and impressed with the ease of integration and flexibility.”
In addition to this recent recognition, ManageEngine previously made it to the The Forrester Wave™: Enterprise Service Management (ESM), Q4 2019 and The Forrester Wave™: Unified Endpoint Management (UEM) published in Q4 2019. The two technologies are increasingly significant as more organizations look to ESM to improve overall user experience and productivity, while also looking to UEM to manage and secure exploding endpoint populations.
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“As the objective of the IT organization’s change to delivering holistic employee experience than just managing the technology infrastructure, a piecemeal approach to tools is not going to be effective anymore,” said Rajesh Ganesan, vice president at ManageEngine. “We understand this trend and have evolved the ManageEngine suite with capabilities that help IT teams drive the modern enterprise from the front line. And we believe this recognition from Forrester in multiple functional areas is a strong testament to our abilities in continuously solving our customers’ problems.”
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