SocialSurvey, the fastest-growing experience management technology company, today announced it has changed its name to Experience.com to reflect the evolution of the company and the simultaneous launch today of its new Experience Management Platform (XMP). Experience.com will be the new home of the world’s most impactful customer, employee, and product experience platform.
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“In the six years since our team launched our inaugural platform and brand, SocialSurvey, we’ve seen how experiences can accelerate or destroy brand value and reputation,” said Scott Harris, founder and CEO of Experience.com. “Imperfect customer experiences cost businesses more than $75 billion every year. That’s why we have built a game-changing platform that enables customers to impact experiences before they become memories.”
Enterprise companies in all industries struggle to identify, capture, and immediately act on customer feedback at the moment of the critical interactions that their customers and employees experience every day. The inability to react “in the moment” can be catastrophic for a brand’s reputation, and bottom line.
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Improved customer experience links to improved reputation, trust, and increased customer revenue. In “How Customer Experience Drives Business Growth, 2020,” Forrester Research analysis shows that the largest companies in some industries can earn up to hundreds of millions of dollars in incremental revenue for every 1-point increase in Forrester’s Customer Experience Index.
The platform launch and rebrand begins what will be a year of rapid acceleration for Experience.com. The company is planning to expand its workforce and platform features, implementing recently acquired AI and machine learning technology, with a number of acquisitions and partnership announcements planned.
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