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TOPdesk Named A “Contender” In Enterprise Service Management Report By Independent Research Firm

Respected analyst firm names 15 vendors that matter most in enterprise service management for 2021.

TOPdesk, a global enterprise service management technology provider, announced it has been profiled as one of the top 15 vendors that “matter most,” as detailed in the Forrester report, “The Forrester Wave™: Enterprise Service Management, Q4 2021.”

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According to the Forrester Wave™ evaluation, “TOPdesk makes ESM adoption easy for customers” and acknowledges customer approval on the company’s strategy of simplifying formerly ITSM-centric service concepts to be more enterprise-services oriented.

The Forrester report identifies TOPdesk as a “Challenger,” citing the company’s solution as a credible SMB offering and highlighting TOPdesk’s strengths as “the system’s ease of use to overcome common hurdles when applying service management outside of IT,” with reference customers noting that setup took less than 10 minutes.

The report also pinpoints areas of opportunity for where TOPdesk can continue to enhance and make its solution even more desirable to organizations across the globe. “Over the last 18 months, we have been focused on improving our foundations, bringing us back to where we do the most good for the most people,” said Jeroen Boks, head of product at TOPdesk. “Our goal with our deliberate process improvement steps is enhanced customer engagement, while providing a solution that is intuitive and easy to use, for everyone from those beginning their IT service management solution to those seeking an enterprise solution.”

Being included in a Forrester Wave report is significant for any organization. Because of the transparent nature of the Forrester Wave™ criteria and evaluation process, it is one of the most trusted sources in sales enablement technology provider analysis. Forrester Wave™ reports are published regularly to evaluate software and hardware vendors, as well as service providers, to assist in the technology buying process.

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“Inclusion in this Forrester report helps validate our strategy and highlights our commitment to breaking down silos and moving our customers closer to success,” said Ruben Franzen, president of TOPdesk US. “We understand where our weaknesses fall and reiterate our intent to reorganize and solidify our foundations to ensure we can meet customer needs in the future.”

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