Creation of a digitally-enabled platform in just 15 months is a key element of Three UK’s drive to provide its enterprise customers with a best-in-class customer experience and establish a flexible, responsive service model
Amdocs, a leading provider of software and services to communications and media companies, announced the completion of a digital transformation project with Three UK, resulting in the creation of a new platform providing Three UK’s enterprise customers with an improved omnichannel digital experience.
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The project, which was completed in just 15 months from scoping through to building of the cloud infrastructure and launch, is part of the operator’s plan to reshape the UK business connectivity market by providing its enterprise customers with innovative new services. Amdocs, the project’s lead systems integrator, implemented several of its cloud-native digital enablement solutions and has also been instrumental in the development of a soon-to-be-launched mobile app, which will enable a consumer-like digital experience for Three UK’s business customers.
Amdocs will continue to operate the platform for the next six years, providing services including next-generation automation, machine learning and anomaly-detection capabilities.
“This project with Amdocs has been a pivotal, strategic element of our B2B digital transformation and gives us a solid foundation as we continue to innovate and ensure our business customers enjoy next-generation experiences,” said Mike Tomlinson, Managing Director, Business at Three UK. “The fast deployment of the full B2B BSS/OSS stack is one of the most successful IT transformations we have experienced. We now have a future-proof digital platform on which our exciting propositions can be launched in the coming months and years.”
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“More than ever, B2B customer experiences are expected to feel frictionless, as they do in the consumer world. We are pleased to have the opportunity to work with Three UK on delivering innovation to a dynamic B2B segment that, at the end of the day, brings real value and pounds to their customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We’re proud to announce this as another key milestone in our digital transformation journey with Three UK and the Hutchison Group.”
