SalesTech Star

PagerDuty Expands Portfolio With Products Designed to Drive Automation Across Capacity-Strained Enterprises

PagerDuty, Inc. (NYSE:PD), a leader in digital operations management, today announced two new product releases, PagerDuty Process Automation On Prem 4.0, the platform powering the PagerDuty Process Automation portfolio, and Runbook Automation, a software as a service offering that provides the same capabilities and value that customers have come to depend upon from the On Prem version. As organizations mature their digital strategies and seek to maximize DevOps practices, automation offers greater productivity and efficiency. PagerDuty solutions bring automation to departments and functions across the enterprise, helping to manage unpredictable, unstructured and time-sensitive work.

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“Successful companies need operations that function with cloud agility”

With the ongoing digitization of operations, application production has outpaced the capacity of technical workers including IT, SREs, and developers. The PagerDuty Process Automation portfolio, formerly known as the Rundeck® product line, allows enterprises to infuse automation into their business and IT operations, and adopt proactive and preventive approaches to digital operations across disparate environments. This enables strained DevOps and IT Engineers to spend less time on manual work and more time innovating.

“Successful companies need operations that function with cloud agility,” said Sean Scott, Chief Product Officer at PagerDuty. “PagerDuty Process Automation helps companies accelerate their digital operations along the spectrum of ticket time to human time and ultimately moving more work to machine time. The world’s largest companies as well as even one person dev shops use PagerDuty to anticipate and manage their most critical work, and we will continue innovating to make complex process automation more accessible, agile, and scalable.”

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Version 4.0 of PagerDuty Process Automation includes new functionality that securely spans between a company’s disparate environments to enable execution of end-to-end processes, such as adding new customer accounts into globally deployed systems. PagerDuty Runbook Automation is a new Software as a Service based on PagerDuty Process Automation, focused on helping customers replace manual or disconnected tasks documented in runbooks or wikis with self-service automated workflows. These new offerings, as part of the PagerDuty Process Automation product suite, power PagerDuty’s mission to drive automation throughout the enterprise.

PagerDuty® Process Automation On Prem 4.0: The full platform powering the PagerDuty Process Automation portfolio, the newly released version 4.0 rolls up numerous security, stability, and usability enhancements. 4.0 brings significant enhancements in distributed execution capabilities. It’s now simple to securely handle incident response or service request use cases across large geographically distributed infrastructure, high-scale single tenant architectures, or where “zero trust” communication is mandated between secure environments.

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