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Global Pandemic Accelerates Digital Transformation According to Latest Study from Dell Technologies

Dell Technologies released results from a global study that shows organizations are shifting their digital transformation programs into high gear and are on the path to accomplish in a few months what would normally have taken them years. The findings, updated biennially in the Dell Technologies’ Digital Transformation Index (DT Index), indicate organizations are accelerating transformational technology programs during the global COVID-19 pandemic.

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In one of the first global studies to measure business behavior as a result of the pandemic, Dell’s 2020 Index found that eight in 10 organizations have fast-tracked some digital transformation programs this year and 79 percent are re-inventing their business model.

The DT Index is a global benchmark indicating organizations’ status of digital transformation and their performance across the globe. The survey included 4,300 business leaders (C-suite to Director) from mid-size to enterprise companies across 18 countries.

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A new digital transformation curve

Since the first DT Index in 2016 and the next in 2018, this year’s results track the first rise in the number of Digital Leaders (the most digitally mature organization) to six percent. Digital Adopters (the second most digitally mature group) has grown from 23 percent in 2018 to 39 percent in 2020 – a 16-percentage point increase.

The DT Index also records a modest drop since 2018 in the number of Digital Laggards (the least digitally mature group) by 6-percentage points and a steep fall in the second to last group, Digital Followers, by 17-percentage points. These organizations are moving up, into the Digital Adopter and Digital Evaluator groups, which have expanded in tandem.

“We’ve been given a glimpse of the future, and the organizations that are accelerating their digital transformation now will be poised for success in the Data Era that is unfolding before our eyes”, says Michael Dell, Chairman and CEO, Dell Technologies.

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