Diamond Group improved recovery point objectives (RPOs) by 98% and added unmatched efficiency to operational and cost reductions, increasing customer satisfaction by 90%
Veeam® Software, the leader in the backup, recovery and data management solutions that deliver Modern Data Protection, announced that Diamond Group, one of the leading, fast-moving consumer goods companies in Indonesia, chose Veeam Backup & Replication™ to modernize their data protection and eliminate downtime. Veeam, together with HPE, helps Diamond Group streamline business processes, safeguard critical data, ensure 24/7 availability and accelerate business processes with minimal disruptions.
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Diamond Group previously suffered from corrupted data due to the lack of a capable backup solution. It caused the business to halt operations, incurring significant losses in terms of transactions. As a leading FMCG, the company processes upwards of 30,000 orders, 40,000 invoices and shipments to all 34 provinces in Indonesia daily, meaning an hour of downtime would have tremendous implications on business operations, which would lead to considerable losses.
Choosing Veeam Backup & Replication was a strategic decision made in line with Diamond Group’s vision of becoming a world-class digital company within the consumer goods industry. The deployment started in 2020 and has since enabled Diamond Group to strengthen its system and infrastructure landscape to address future needs. Instant VM Recovery® helps Diamond Group improve recovery time objectives (RTOs) and minimize disruption and downtime across different business environments. IT teams can now back up at the file level in virtualized environments and improve their recovery point objectives (RPOs) by 98%, increasing operational efficiency and reducing cost. In addition, Instant VM Recovery ensures intelligent and automated backup and recovery, with the added ease of monitoring from a single console. As a result, downtime is shortened, increasing productivity rates and prevents the business from accruing tangible and intangible losses, ultimately increasing customer satisfaction by 90%.
“As part of the company’s commitment, we built our infrastructure for the long-term. The technology providers we entrust as partners should be companies with a proven track record,” said Norman Chen, President Director of PT Diamond Food, Indonesia. “The reliability of Veeam Backup & Replication to support our core IT infrastructure has been very satisfying for us. Its reliability has proven to ensure business continuity of our always-on, 24/7 business operations and contributes to our revenue growth consistently, despite the current global situation.”
“We were using HPE Hyperconverged Infrastructure (HCI) and HPE SimpliVity to help us streamline and scale efficiently. At the same time, we also needed a more robust solution for backup and replication to ensure our environment was available 24/7, which is critical in accelerating business processes as a whole,” said Joanito Iwan, CTO at Diamond Group. “The most fundamental reason why we rely on Veaam is due to its technological reliability and ability to work with HPE’s HCI technology, which has helped us achieve an SLA of no more than 18 hours of downtime per year. Veeam’s solution also ensures data accuracy and reliability, which is critical for maintaining high business efficiency and productivity.”
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In 2019, in preparation for its IPO, Diamond Group embarked on the strategic journey of Digital Transformation, which now plays an integral part in its business resilience and continuity. This commitment was also part of their journey to become a world-class digital company in the consumer goods industry. Due to its new smart IT infrastructure, the company has recently seen double-digit growth and increased customer satisfaction by 90%.
“At Veeam, we are well-positioned to lead intelligent transformation and are therefore committed to empowering our customers with our Modern Data Protection and data management solutions. We are excited to work with Diamond Group as their trusted partner in their Digital Transformation journey, especially during this pivotal time as it shifts into a publicly traded company,” said Habisanti, Country Manager Veeam Indonesia.
