Former Wayfair, Hubspot Executive to Oversee Operations Efforts for the Leading Digital Transaction Management Platform, Responsible for Fueling Rapid Growth and Delivering Service at Scale.
Notarize, the leading online notary platform and the first company to enable an entirely digital mortgage process, announced the appointment of Elizabeth Graham as Chief Operating Officer. Graham previously served as Vice President of Sales and Service at Wayfair, where she managed the public company’s global customer service and sales teams, which consisted of over 3,000 employees.
.@notarize welcomes former Wayfair and HubSpot exec Liz Graham as COO
“We take seriously our ambition to become a platform that entire industries rely upon and Liz knows exactly what it takes to build operational excellence at scale,” said Pat Kinsel, Founder and CEO. “I am confident she will help build a winning playbook that defines and energizes our next chapter.”
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As COO, Graham will assume responsibility for the company’s revenue and customer-facing departments, including notary operations, customer services, support, and sales. Graham brings extensive sales experience, people management and global go-to-market expertise ensuring operational excellence across the company.
“Notarize has the potential to completely reshape the way an industry operates,” said Graham. “That’s a very rare opportunity; I’m excited to continue innovating and building the team to capture what we have in front of us.”
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Prior to Wayfair, Graham was responsible for scaling operations and culture at HubSpot, and for nearly 14 years, led a wide range of operational teams at Comcast. Graham brings with her extensive insight on designing high-performing teams that deliver an amazing customer experience from her many years of experience managing customer-facing and support operations. Graham will also provide expertise in driving operational and financial excellence for dynamic and growing brands. In addition to her vast experience in operations, Graham had a nine-year career in corporate law, including regulatory work at the local, state and federal level.
In 2017, Notarize completed the first ever remote online home closing in the country. In the past year, Notarize grew 137% and announced key partnerships with companies like Redfin and completed the first digital Will in U.S. Looking ahead to 2019, accelerating growth and customer experience will be a priority for Notarize. Today, the company’s partners touch more than 30% of all real estate transactions. Adam Pase, Co-Founder and former COO, now leads as Chief Strategy Officer, overseeing expansion into new channels and markets.
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