Business Information Market Leader Selects ESG to Build and Scale Customer Success Practice
ESG, the leader in Customer Success as a Service® (CSaaS), announced it has signed an agreement to deliver its Customer Success Plan service offering for a new client in the business information services space.
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The new client’s platform provides sellers and marketers with comprehensive contact information to help them find new potential customers. Consistently recognized as a leader in the space by G2, the client chose to partner with ESG to build a scalable Customer Success practice to support their over 8 million users.
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With the client’s rapid growth in recent years, their expansive customer base ranges from small businesses and startups utilizing a Freemium model, to Enterprise contracts with some of the world’s biggest companies, including 95% of the S&P 500. Like many companies, this growth has ushered in a new focus on customer retention and expansion.
“Our team will add firepower to this client’s customer-centric initiatives, using a combination of consultation, process development, people, and automation, to enable them to serve their users in a proactive, effective manner,” said ESG CEO Michael Harnum. “ESG’s proven ability to increase Customer Success maturity and shorten our clients’ time-to-market with new Customer Success strategies makes us uniquely positioned to help this industry leader accomplish its goals of reduced churn and increased retention and growth.”
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